Business Paramedic

Every organization faces challenges. That’s why they call it “work”.  A very few require wholesale “transformation” initiatives – call it “major surgery”. Some are minor enough that you should just grin and bear it. Some need you to do something about it, but it shouldn’t take major investment; those are the ones that a Business Paramedic should help you treat.

Dilcie, our paramedic, is standing by to help you conduct an assessment of your challenges.

Take the assessment now (13 questions, 5 minutes)

Our paramedic-style approaches will get those vital functions back under control in less time with far less expense – in fact, you’ll have no choice but to use your existing staff,  tools, and resources.

If you already know this is the kind of help you need,
set up an appointment now
to discuss how to stop the bleeding.

Is the weight of organizational challenges giving you the blues?

You’re not the first to have experienced it, and there are treatments. What to do specifically depends on the particular problems you are facing.

Let’s have a quick session with one of our paramedics to see where it is hurting the most and how best to reduce the pain.

Paramedic Interview Quiz (13 questions, 5 minutes)

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Critical resources are often unavailable because they are still completing work on other assignments

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How relevant is this to your world? Assign a score of 1-5, where 1 means "rarely happens" and 5 means "happens all the time and it is really hampering our ability to deliver"

Everyone is doing the best they can but it is never clear when anything will be finished

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How relevant is this to your world? Assign a score of 1-5, where 1 means "rarely happens" and 5 means "happens all the time and it is really hampering our ability to deliver"

People in other work units consistently ignore your unit’s work processes but demand you give them what they want when they want it

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How relevant is this to your world? Assign a score of 1-5, where 1 means "rarely happens" and 5 means "happens all the time and it is really hampering our ability to deliver"

We are given work to do with the promise of new resources, but they never show up and the work must go on

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How relevant is this to your world? Assign a score of 1-5, where 1 means "rarely happens" and 5 means "happens all the time and it is really hampering our ability to deliver"

Your team gets taskings for new work that appear out of nowhere (and are just as quickly forgotten once you start work on them)

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How relevant is this to your world? Assign a score of 1-5, where 1 means "rarely happens" and 5 means "happens all the time and it is really hampering our ability to deliver"

Across many work units, the work that is handed off is poor quality and often has to be redone before it can be delivered to the customer

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How relevant is this to your world? Assign a score of 1-5, where 1 means "rarely happens" and 5 means "happens all the time and it is really hampering our ability to deliver"

Managers in other work units are telling their teams and your executives that your unit is a roadblock to their progress

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How relevant is this to your world? Assign a score of 1-5, where 1 means "rarely happens" and 5 means "happens all the time and it is really hampering our ability to deliver"

We are always getting told to take on more work but we never stop doing our existing work

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How relevant is this to your world? Assign a score of 1-5, where 1 means "rarely happens" and 5 means "happens all the time and it is really hampering our ability to deliver"

People get pulled from one project to another without finishing their assignments

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How relevant is this to your world? Assign a score of 1-5, where 1 means "rarely happens" and 5 means "happens all the time and it is really hampering our ability to deliver"

Across many work units, work is seldom ready anywhere near the time it was promised

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How relevant is this to your world? Assign a score of 1-5, where 1 means "rarely happens" and 5 means "happens all the time and it is really hampering our ability to deliver"

Business units do not respect each other. They delay without explanation, dump off inadequate work and/or point fingers

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How relevant is this to your world? Assign a score of 1-5, where 1 means "rarely happens" and 5 means "happens all the time and it is really hampering our ability to deliver"

It is unclear what work the various work units do have on their plate, so we don’t know where the load is

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How relevant is this to your world? Assign a score of 1-5, where 1 means "rarely happens" and 5 means "happens all the time and it is really hampering our ability to deliver"

How serious do YOU think these challenges are? Well, if I thought it would really let us get back to doing our work effectively, then ...

We need help and are ready to do whatever it takes. I might have to get permission, but I’m willing to ask my executives for $5,000 to $25,000 to get things under control.

I can and will authorize up to $5,000 to get us going in the right direction

I really need this help. I am willing to invest up to $2,500 of my personal funds to learn how to handle these situations

We need some help on specific matters, but they are pretty generic for businesses. Maybe some canned online courses would do the trick and not cost too much.

I could use some ideas. But these issues aren’t critical enough to spend money on. Can you send more freebies?

We have it all under control. Whatever little issues we may have, we can handle it ourselves.

Paramedic Triage Interview

A Powerful Productivity Engine - Maybe in Need of Maintenance?

You've seen some of these challenges from time to time , but you're handling it in stride. Actually, we need to talk with you! We want to showcase some success stories or people who are doing it right. But we observe one odd thing - you're taking a quiz about organizational issues you are dealing with. Maybe we have some Paramedic tips and tricks that could help you knock some of the soot out of the old engine. Or ... is there something deeper that's worrying you?

Your Environment Is Working Against You

Most organizations worry about maturity models. Most are trying to work out how to climb to level 3 or 4 or 5. Some are worrying for the opposite reason - it implies adopting processes that rein in managers' creativity and autonomy (although it might look like chaos to you). This is called "anti-maturity". To be honest, we're not going to be able to fix that with a few bandages. But there are solutions. We need to chat about a more comprehensive approach to working with these people without getting caught in the cross-fire.

Whiplash Priorities

Your team is working hard - too hard. Every time they start getting one job halfway done, someone makes them stop and work on something else. Eventually, you come back to the original work and start over again, or it gets thrown away altogether. It might seem career-shortening to confront decision-makers with this challenge, but if you and everyone else burn out, how long will your career be? We have some pills to help inoculate you against these cycles without getting you thrown out of the executives' offices.

The Belle of Everybody's Ball

Try as you might, there are only so many hours in anybody's day. You and your team are working hard - too hard. It's nice to be popular, but the reality is that everyone is taking advantage of you. You might be afraid that It will make you look weak or ineffective to tell decision-makers that you're overloaded, but they're probably assuming that until you do, you aren't. Sooner or later, if you have no way to say "enough", you'll burn your team out, or you'll be giving everything a half-baked effort an that will reflect poorly also. Let's take a look at some ways to avoid taking on that extra weight that's going to get you all in trouble eventually.

With Friends Like These ...

Any organization with more than a few people exists for the exact reason of coordinating the efforts of different groups of people to deliver a complex product or service. In many organizations, group leaders get their positions by being competitive. If that's gone too far, their unit might look good but the overall enterprise will look bad. If you find ways to make your team more effective, theirs won't look as good. We have some ways to help you get across that toxic area without getting caught in it. We need to be honest with you here, though - you're saying that a lot of the other issues aren't happening too often, but if the main one is work units in conflict, it's hard to see how everything else is running smoothly. You're getting close ot the edge of "anti-maturity" and it requires proceeding cautiously, but the protective gear we would prescribe here works well to get started in that more adverse environment too. Let's get that conversation started!

No Sense of Urgency

Some organizations are too complacent; they don't believe their customers can or will let them go. That's especially true for "service" units within organizations. Others are just disorganized; they don't mean to inconvenience their customers, but they don't know how to do better. If you're depending on them, you've got to get THEM to take the right medicine. We can't throw massive tools at them, or they'll be overwhelmed. We can show you some tips and tools they might be able (even willing) to adopt s you can communicate about who needs what when.

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